Return Policy

**Return Policy**

At **Tuna**, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we offer a **Free Return Policy** to ensure a hassle-free experience.

**Return Conditions:**
- Items must be returned within **30 days** of the delivery date.
- Products must be unused, unworn, and in their original packaging with all tags attached.
- Customized or personalized items are non-returnable unless defective.

**Free Return Process:**
1. Contact our customer service team via email or phone to initiate your return.
2. Receive a prepaid return shipping label — **no cost to you**.
3. Pack the item securely, attach the label, and drop it off at any designated carrier location.
4. Once your return is received and inspected, we will process your refund within **5–7 business days**.

**Refund Options:**
- Full refund to your original payment method.
- Store credit (with an additional 10% bonus) for future purchases.

**Contact Information:**
- **Company Address:**
No. 258, Xizang Road, Huangpu District, Shanghai
- **Email:**
tuna@chromeheartsonlineearring.com
- **Phone:**
+86 18494730855

**Note:** We reserve the right to refuse returns that do not meet the above conditions. For any questions or concerns, please reach out to our support team — we are here to help.

*Thank you for shopping with Tuna!*